How Does Logistics Management Support Customer Service Objectives And Customer Satisfaction Levels
Customer Service Supply Chain Direction:
Models for Achieving Customer Satisfaction, Supply Chain Functioning, and Shareholder Value
(FT Printing Operations Direction) [Hardcover]
Alexandre Oliveira (Author), Anne Gimeno (Author)
DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN By IMPROVING THE WAY YOU MANAGE Client SERVICE
- Optimize linked interactions across your entire customer service environs
- Implement customer-centric strategies, including client-based supply concatenation segmentation and lifelong client logistics management
- Use the business concern-driven customer service model to marshal customer services management to business goals, and measure your progress
Customer Service Supply Concatenation Directionoffers expert guidance for managing your supply chain to deliver more innovative and assisting customer experiences.
Pioneering supply chain management experts Alexandre Oliveira and Anne Gimeno provide a comprehensive overview of the topic, detailed descriptions of each high-value approach, and modernistic applications and best practices proven at leading companies worldwide. Complementing theoretical texts, they offering deep knowledge of how pioneering customer service management techniques are actually applied in the field.
This book's content will be exceptionally helpful to both practitioners and students in all areas of supply chain direction, customer service, and marketing, including participants in leading certification programs.
To build a truly customer-axial business, you must integrate, residue, and optimize four sets of relationships: product, customer, service, and procedure. By doing this, you empower your business to evangelize the high-profit solutions your customers actually want: personalized packages of products, services, support, education, and consulting.
Customer Service Supply Concatenation Managementoffers a complete model and blueprint for achieving these goals. Global supply chain innovators Alexandre Oliveira and Anne Gimeno show how to systematically address cardinal bug ranging from organizational structure, governance, and strategy to day-to-twenty-four hour period tactics and operations.
Oliveira and Gimeno assist y'all appraise where y'all stand up now, identify gaps and priorities, and movement rapidly towards greater effectiveness. They innovate realistic examples, applications, and best practices: all designed to help you interpret theory into practice, and practice intoprofits.
USE Client SERVICE SUPPLY CHAIN MANAGEMENT TO:
GROW SALES Volume:
- Increase marketplace share
- Accelerate revenue cycles
- Reduce lost sales
- Support marketing and sales initiatives
IMPROVE Client Feel:
- Add client value
- Optimize toll to serve
- Evangelize the right service at the correct toll
GROW MARGINS:
- Reduce cost of sales
- Better asset management
- Balance service levels and toll structures
Book Description
- Hardcover:208 pages
- Publisher: Pearson FT Printing; 1 edition (July half-dozen, 2014)
- Language: English
- ISBN-10: 0133764397
- ISBN-13: 978-0133764390
- Product Dimensions: 9.two ten half-dozen.2 10 0.nine inches
Sumber:
world wide web.amazon.com
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